Return and Refund Policy

Effective Date: 5 August 2026

At Paramount Mirrors & Prints, we take pride in crafting and supplying premium-quality mirrors, framed artwork, canvas prints and home décor. We want you to be completely satisfied with your purchase. If you are not, this Return and Refund Policy explains your options for returns, exchanges and refunds.

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008 (CPA) or any other applicable South African law.

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1. Returns

Eligibility

You may request a return of eligible products within 14 days of receiving your order.

To qualify for a return, the product must:

• Be unused and uninstalled.
• Be in its original condition.
• Be returned with all original packaging and protective materials where reasonably possible.
• Include all accessories supplied with the product.
• Be accompanied by proof of purchase.

Products that have been installed, altered or damaged after delivery may not qualify for return unless they are defective or your rights under applicable South African consumer legislation apply.

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2. Products Not Eligible for Return

Unless required by applicable law, the following products cannot be returned because of a change of mind:

• Custom-made mirrors
• Custom-sized mirrors
• Made-to-order mirrors
• Personalised products
• Custom framed artwork
• Custom canvas prints
• Clearance or end-of-range products
• Gift cards

This does not affect your rights where a product is defective, unsafe, damaged during delivery or incorrectly supplied.

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3. How to Request a Return

Before returning any product, please contact our Customer Care team.

Customer Care Email:
wecare@paramountmirrors.co.za

Please include:

• Your order number
• Your full name
• The reason for the return
• Clear photographs where applicable
• Your preferred outcome (replacement, exchange or refund)

Our team will provide you with the appropriate return instructions.

Please do not return products without prior authorisation.

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4. Return Shipping Costs

Where a return is due to:

• A change of mind;
• Ordering the incorrect product; or
• No fault on our part,

the customer is responsible for the cost of returning the product.

Where a return is required because:

• The wrong product was supplied;
• The product arrived damaged;
• The product is defective;
• The product does not match your order; or
• The return is required under applicable consumer legislation,

Paramount Mirrors & Prints will arrange collection where appropriate or reimburse reasonable return shipping costs.

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5. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within approximately 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error or where required by applicable law.

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6. Partial Refunds

A partial refund may be offered where appropriate, including where:

• The product has been used.
• The product has been damaged after delivery.
• Original packaging is missing.
• Parts or accessories are missing.
• The returned product is not in its original condition for reasons not attributable to Paramount Mirrors & Prints.

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7. Exchanges

We are happy to exchange products where appropriate.

Exchanges are generally available where:

• A product arrived damaged.
• A manufacturing defect exists.
• An incorrect item was supplied.

If you require an exchange, please contact us before returning the product.

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8. Damaged or Faulty Products

Please inspect your order immediately after delivery.

If:

• your parcel appears damaged;
• your mirror, artwork or other product is damaged;
• products are missing;
• you received the incorrect item; or
• the packaging appears to have been tampered with,

please notify us within 7 days of delivery.

Where possible, please include:

• photographs of the packaging;
• photographs of the damaged product;
• your order number; and
• a brief description of the issue.

This allows us to investigate the matter with the courier as quickly as possible.

After reviewing the information, we will arrange an appropriate solution, which may include:

• repair where appropriate;
• replacement;
• exchange; or
• refund,

in accordance with this policy and applicable South African consumer legislation.

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9. Mirrors Damaged During Delivery

Every mirror is carefully inspected and professionally packaged before leaving our premises. Although we take every reasonable precaution to minimise the risk of damage during transport, mirrors remain fragile products and damage may occasionally occur while in transit.

If your mirror arrives damaged:

• Do not install or hang the mirror.
• Retain all original packaging and protective materials.
• Take clear photographs of both the mirror and the packaging before disposing of anything.
• Contact us within 7 days of delivery.

We will work directly with our courier partner to investigate the shipment and resolve the matter as quickly as possible.

Where the damage is confirmed, we will arrange an appropriate remedy, which may include repair, replacement, exchange or a refund, depending on the circumstances and your rights under applicable law.

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10. Sale and Promotional Items

Sale, promotional and discounted products may not be eligible for refund because of a change of mind unless required by applicable law.

Products that are defective, damaged or incorrectly supplied remain protected under the Consumer Protection Act.

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11. Order Cancellations

Orders may be cancelled before dispatch.

If production has already commenced on a custom-made or made-to-order product, cancellation may no longer be possible or cancellation charges may apply where permitted by law.

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12. Consumer Rights

Nothing contained in this Return and Refund Policy limits your rights under the Consumer Protection Act, 68 of 2008 or any other applicable South African legislation.

Where a product is defective, unsafe or fails to meet the standards required by law, you remain entitled to the remedies available under the Consumer Protection Act.

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13. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact our Customer Care team.

Customer Care
Email: wecare@paramountmirrors.co.za

General Enquiries
Email: info@paramountmirrors.co.za

Office: +27 21 945 2780

Physical Address:
12 Stikland Park
La Belle Road
Stikland
Cape Town
Western Cape
7530
South Africa

We appreciate your support and thank you for choosing Paramount Mirrors & Prints. Our team is committed to providing exceptional products and outstanding customer service, and we will always do our best to resolve any issues fairly, professionally and as quickly as possible.