Shipping policy
Shipping Policy
Effective Date: 5 August 2026
At Paramount Mirrors & Prints, we take great care to ensure that every mirror, framed artwork and canvas print is professionally packaged and delivered safely to your door. This Shipping Policy explains how we process, manufacture, dispatch and deliver orders placed through www.paramountmirrors.co.za.
1. Shipping Locations
We currently deliver within South Africa only.
Unfortunately, we do not offer international shipping at this time.
If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.
2. Order Processing
Orders are generally processed once full payment has been received and confirmed.
Standard Products
Products that are in stock are typically processed and dispatched within 2 to 3 business days.
Custom-Made and Out-of-Stock Products
Many of our mirrors, framed artwork and selected home décor products are made to order or manufactured upon request.
Custom-made products, made-to-order items and products that are temporarily out of stock generally require approximately 2 weeks (10–14 business days) for manufacturing before dispatch.
If your order requires additional production time, our team will notify you and keep you updated throughout the manufacturing process.
Orders placed on weekends or South African public holidays will be processed on the next business day.
During busy periods, including promotional campaigns, public holidays or peak trading seasons, manufacturing and processing times may be slightly longer. Should this occur, we will keep you informed.
3. Shipping Costs
Shipping charges are calculated during checkout based on factors including:
- Delivery destination
- Product dimensions
- Weight
- Quantity ordered
- Courier requirements
Your shipping cost will always be displayed before payment is completed.
4. Delivery Timeframes
Estimated delivery times begin once your order has been dispatched.
In-Stock Products
Delivery generally takes 5 to 7 business days, depending on your location.
Custom-Made or Out-of-Stock Products
Please allow approximately 2 weeks (10–14 business days) for manufacturing before dispatch, followed by the applicable courier delivery timeframe.
Although we work with reputable courier partners, delivery times are estimates only and cannot be guaranteed.
Delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Public holidays
- High courier volumes
- Industrial action
- Load shedding
- Remote delivery locations
- Road closures
- Events beyond our reasonable control
5. Courier Partners
We work with carefully selected courier companies experienced in transporting fragile items.
The courier used for your order may vary depending on:
- Delivery location
- Parcel size
- Product type
- Delivery requirements
6. Order Tracking
Once your order has been dispatched, you will receive an email containing your courier tracking information.
You can use this tracking number to monitor your parcel's progress directly through the courier's tracking system.
If you have not received tracking information within three business days after dispatch, please contact our Customer Care team.
7. Delivery Address
Please ensure your delivery address and contact details are complete and accurate before placing your order.
Paramount Mirrors & Prints cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
If a parcel needs to be redirected or re-delivered because of incorrect information, additional courier charges may apply.
8. Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed because:
- nobody is available to receive the parcel;
- the delivery address is incorrect;
- access cannot be obtained; or
- the parcel is not collected from the courier depot,
the parcel may be returned to us.
Any additional delivery costs for re-delivery may be charged to the customer.
9. Delivery Inspection
Please inspect your order immediately after delivery.
If:
- your parcel appears damaged;
- your mirror, artwork or other product is damaged;
- products are missing;
- you received the incorrect item; or
- the packaging appears to have been tampered with,
please notify us within 7 days of delivery.
Where possible, please include:
- photographs of the packaging;
- photographs of the damaged product;
- your order number; and
- a brief description of the issue.
This allows us to investigate the matter with the courier as quickly as possible.
10. Damaged Shipments
Every mirror, framed artwork and canvas print is carefully inspected and professionally packaged before leaving our premises.
Although we take every reasonable precaution to minimise the risk of damage during transport, mirrors and glass products remain fragile and damage may occasionally occur while in transit.
If your order arrives damaged:
- Do not install or hang the product.
- Retain all original packaging and protective materials.
- Take clear photographs of both the product and the packaging before disposing of anything.
- Contact us within 7 days of delivery.
We will work directly with our courier partner to investigate the shipment and resolve the matter as quickly as possible.
Where the damage is confirmed, we will arrange an appropriate remedy, which may include repair, replacement, exchange or a refund in accordance with our Return & Refund Policy.
11. Lost Shipments
If your tracking information indicates that your parcel has been lost, please contact us as soon as possible.
We will investigate the shipment with our courier partner.
Once the courier has confirmed that the parcel has been been lost, we will either:
- arrange a replacement; or
- issue a refund,
depending on product availability and your preference where appropriate.
12. Shipping Restrictions
Some remote or outlying areas may require additional delivery time.
Oversized mirrors, large framed artwork or bulk orders may require specialised courier services or additional delivery charges.
If additional shipping charges apply, we will contact you before dispatching your order.
We do not deliver to P.O. Boxes.
13. Risk and Ownership
Ownership of the goods passes to you once full payment has been received.
Risk in the goods passes to you once the products have been delivered to the delivery address supplied by you or accepted by your authorised representative.
Nothing contained in this Shipping Policy limits any rights you may have under the Consumer Protection Act, 68 of 2008.
14. Delays Beyond Our Control
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Extreme weather
- Strikes
- Riots
- Civil unrest
- Government restrictions
- Courier disruptions
- Supplier delays
- Power failures
- Telecommunications failures
- Natural disasters
Where possible, we will keep you informed of significant delays affecting your order.
15. Contact Us
If you have any questions regarding shipping or the delivery of your order, please contact our Customer Care team.
Paramount Mirrors & Prints
Customer Care
Email: wecare@paramountmirrors.co.za
General Enquiries
Email: info@paramountmirrors.co.za
Office: +27 21 945 2780
Physical Address:
12 Stikland Park
La Belle Road
Stikland
Cape Town
Western Cape
7530
South Africa
We appreciate your trust in Paramount Mirrors & Prints. Every order is carefully inspected, professionally packaged and handled with care to ensure it arrives safely and in excellent condition. Our team is committed to providing exceptional products and reliable delivery, and we will always do our best to keep you informed throughout your order journey.